frustrated

My daughter’s birthday is coming up and since she made the Dean’s list this year, she wanted us to get her a special present for her birthday.  And so we bought her a keyboard through target.com.

It was my husband who placed an order. He filled out the needed information on the billing list including the billing and shipping addresses.  For some reason, it wouldn’t accept the shipping address he provided.  Instead, the target.com picked another address where she used to live, and whether the address was correct or not, we just had to take it.  My husband tried mightily hard to change the shipping address to the correct one he initially filled out.  Strangely, it wouldn’t accept it.

We tried to cancel the order, and again, it wouldn’t let us. I’ve never heard of such policy that you can’t cancel or make changes minutes after you placed an order. It said that the order was being processed and no changes were allowed. It would not even give us the shipper’s name, for heaven’s sake.  I wouldn’t be surprised if  Target online will be out of business in the near future.

Are we dealing with US business or some backward foreign business? Who is in charge of order online at target.com? It The site is definitely not user’s friendly. If target.com doesn’t accept PO delivery (where my daughter gets her mail), at least, let us know and give us an option to provide alternative shipping address.  It wouldn’t. It  just took the order with the address it preferred, and processed it.

I went to target.com site and found some phone numbers to call. It was some foreign girl with an accent who was on the other line, and my husband couldn’t understand a word she said. She hang up on him!  The nerve of her!!

I called the same number but tried different option. Again, a guy from some foreign place  answered the phone.  Geeshh, he wasn’t much of a help either.  He said, there was nothing much he could do once the order was being processed.  The only info he was able to give me was the shipper’s name.  UPS.  Just what I thought. How will the UPS know my daughter is no longer residing in that address? They don’t have the system like USPS that keeps forwards of the people moving out except in some cases when customers move leaving no forwarding address.

I told the guy that unless the UPS asks for signature, most likely, the delivery person will  leave the package outside the front door of her old residence thinking that she lives there when in fact, she had moved out 7 months ago. If the residents are honest, they will notify the UPS of the wrong delivery or they can take the package and pretend they know nothing about it.

That is what we get from shopping at target.com. Don’t know what is going to happen on that order.  Any help?

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